FAQ’s

A mobile veterinary service means we bring high-quality veterinary care directly to your home. We can examine, diagnose, treat, and even perform minor procedures in our fully equipped mobile clinic.

Home visits reduce stress for your pet, especially for nervous animals or those who dislike travel. It’s convenient for you, avoids busy waiting rooms, and allows us to see your pet in their familiar environment.

We cover Ross-on-Wye and surrounding areas within approximately a 40-minute drive. If you’re unsure whether we can visit your location, please contact us to check

We provide at home consultations, vaccinations, health checks, blood tests, microchipping, euthanasia, and many minor surgical and dental procedures in our mobile clinic. We also offer advice on nutrition, behaviour, and parasite prevention. More complex surgeries or cases requiring hospitalisation are referred to our trusted local partner practice.

Our appointment time are a rough estimate as we give each client all the time they need. We will give you a rough time of appointment the day before and message or ring you when we are on our way.

Please ensure your pet is easily accessible and has a calm, quiet space. For dogs, have them on a lead if needed; for cats, pop them into a small, enclosed room when we are on our way.

We generally operate Monday to Friday, 8:30 am–5 pm, with some flexibility for early evening appointments. 

You can call or email us to arrange a convenient time. You can also contact us through the website by clicking on the link. If you are already registered with us, you can also use the LUPA pet app to message us.

Our prices are transparent — our prices all include a home visit with a consultation lasting as long as your pet needs. The cost of any extra treatment or procedure is in addition. You will be sent an email with common prices when registering or please request this by email. 

There are reduced fees for seeing more than one animal per home visit. Please request a price list by email.

Payment is taken at the time of your appointment by card or cash. Receipts are provided for all treatments. Bank transfers are also possible.

If your pet needs urgent care during working hours, call us immediately- we will prioritise emergencies. We will refer you to our partner practice for immediate treatment if we cannot get to you in time, or it is more than a mobile clinic can do.

For out-of-hours emergencies, our phones will go straight through to our partner practice, Brookfield Vets in Hereford, who provide 24-hour emergency and hospital care. The address for Brookfield Vets is 1, Eign Hill, Hampton Park, Hereford, Herefordshire, HR1 1TU.

Yes — we can see second opinions or offer specific services. With your permission, we can share clinical notes to ensure continuity of care.

If your pet needs ongoing hospital care or advanced diagnostics, we will refer you to our trusted independant practice, Brookfield Vets and stay in close contact with them

Yes. We carry a full range of common medications and can issue prescriptions when appropriate.

Yes — we provide peaceful and compassionate euthanasia at home, allowing pets to be comfortable in familiar surroundings. We can also arrange cremation and memorial services.

Simply complete our online registration form or contact us directly. We’ll take a few details and arrange your first appointment.

Yes — we will be offering wellness plans that include a home visit, vaccinations, flea/worm prevention delivered to your door, and an annual check-up, all spread over manageable monthly payments, coming in the New Year.